WE WORK WITHIN A SET OF VALUES

Since Neels Ideal Plumbing Service is a family business, we are very particular about who we let join our family. We believe in order to effectively contribute to our community every technician must conduct themselves according to a set of personal expectations.

Treat Others Like Family: No matter how much we grow, we never want to lose the love and care of our team and our customers that can only be found in a family business.

Take Personal Responsibility: Every Neels’ technician feels personally responsible for the safety and comfort of your home, and will give 100% effort towards getting any problem solved.

Strive for Better: Our team members want to get better every day. We encourage this ambition by offering an in-house training facility, assistance in achieving advanced certifications, and on-going goal counseling.

Perform as a Professional: All technicians must pass extensive drug screening, background checks, and cognitive testing before being employed by Neels. Once on board, we perform with empathy, honesty, courtesy, cleanliness, thoroughness, and quality.

Give Back to Others: Our technicians actively listen to and support both their fellow team m

WE FOCUS ON QUALITY!

There are certain ways that a home service company can “cut corners” in order to keep their prices low. This can include staffing unqualified/unlicensed technicians, neglecting to pull permits or schedule state safety inspections, using inferior products, and not having a dedicated customer service center to help customers.

In order to achieve our goal of providing the highest quality service possible, we cannot engage in any of these actions. As a result, we provide better experiences and solutions to our customers.